FAQs

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Shipping

Domestic

Orders are shipped via USPS First Class Mail. Standard shipping time for orders within the U.S. is 2 – 3 business days.



International

International shipments generally take approximately 6 – 10 business days to arrive. However, due to customs, these shipments can sometimes take longer.

International orders may incur additional taxes/duties upon arrival at your country’s customs office. Maple & Cotton is not responsible for reimbursing the buyer for taxes, duties or VAT in any way – all duties and taxes are the responsibility of the buyer.

In the event that your package is returned back to Maple & Cotton by the US Post Office you will be responsible for the cost of a new shipping label.

Holiday Shipping

Christmas: Orders must be placed by December 9. No exceptions.

International: For International orders, unfortunately due to Customs we cannot guarantee you will receive your order in time for the holidays when ordering in the month of December, please plan accordingly.

Returns

Return Policy

We hope that you are pleased with your purchase. If you are unhappy with your purchase after receiving it, please contact us so we can find a solution.

We accept returns within 30 days for undamaged items. The buyer is responsible for return shipping costs. Please contact us before sending the item back, and let us know the reason for the return.

A refund will be issued after we receive the returned item(s). Shipping fees are not refundable.

Cleaning + Safety

Cleaning

Our Darby + Dot plushes are entirely handmade form the highest quality fabric. Each piece is one-of-a-kind. In order to keep your new plush looking great we recommend cleaning periodically.

Spot cleaning is highly preferred

If heavily soiled machine washing using the following directions:
– Place the plush inside a mesh delicate wash bag to protect the eyes and fabric from being snagged
– Do not bleach
– Cool water and mild soap
– Set your washing machine on hand/gentle cycle

Drying
– When spot cleaned simply let the plush air dry
– When machine washing, set your dryer on gentle cycle keeping the plush in the mesh delicate wash bag until it is completely dry. You will need to reshape and iron out the ears. Use extra care around the eyes, as the hot iron can melt them.

*Note: machine washing can potentially cause fabric pilling and affect the seams. Please use extra caution when selecting this option.

Safety

Thank you for adopting your very own Darby + Dot plush. For safety we recommend removing the decorative dog collar when giving the plush to a child as it may be a potential choking hazard.