Returns & Exchanges Policy
We hope that you are pleased with your purchase. If you are unhappy with your purchase after receiving it, please contact us so we can find a solution. Please note you have a 72 hour window to contact us regarding issues with your order.
Order return qualifies if:
- The order is new, unused, and unopened
- The order is returned within 15 days of receipt
- The order was not a final sale item
Orders may be exchanged if:
- The order arrived defective or damaged
Buyer is responsible for return shipping costs. Please keep the tracking number and relevant shipping information in the unlikely event we do not receive your return shipment.
If your order qualifies for a return, send your order to:
Maple & Cotton
2271 W. Malvern Ave, # 440
Fullerton CA 92833 USA
Upon receipt of returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned.
If requesting an exchange for the same item, send us an email at firstname.lastname@example.org.
Once a qualified refund is received and inspected we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.
Due to varying processing times between payment providers refunds can take up to ten (10) business days to show on your account. If you do not receive the credited amount within that time frame, please contact us at email@example.com .
All our packages have a USPS tracking number attached to it. If your package has not arrived you must contact your local USPS office. Typically the package is delayed due to the volume the local office is managing, or due to local weather.